We want you to love everything you purchase from Pacsafe and we stand by every item we make. If you purchased a product directly from pacsafe.co.uk and aren’t satisfied for any reason, simply return it to us unused within 14 days as you received it and we’ll issue you a refund for the product.
Return shipping costs are the responsibility of the customer, unless the product was damaged/defective when you received it.
We cannot accept returns without the original packaging and without labels and tags attached.
Prep your return item(s) by printing and completing a Return Form. Include the order number and note the reason for return.
Please note: If you don't have the order number, please include your name, email address and a description of the product.
Post your return to:
United Kingdom:
Pacsafe UK
12 Rest Bay Close
Porthcawl
Wales
CF36 3UN
International orders:
We apologise but we are unable to process exchanges for orders outside of the UK. If you have received a defective or incorrect item, please contact customercare@pacsafe.co.uk.
Once your return is received and checked you’ll get an email notification informing you that we’ve processed your refund. Depending on your payment method the refund will be completed in 5-7 business days. Your refund will be credited back to the original payment method (Credit Card, PayPal, Apple Pay).
WE DO NOT OFFER ONLINE EXCHANGES. PLEASE RETURN THE GOODS AND PLACE A NEW ORDER.
Please note, the cost to ship back the original item is your responsibility.
Return the original order by following the instructions above.
We offer a limited 5 year warranty on backpacks and bags, and a 2 year warranty on other items and accessories. If you have a manufacturing issue not related to standard wear and tear, you may qualify to receive a replacement through our Warranty program. For warranty enquiries, please email us at customercare@pacsafe.co.uk.
Find out more about the Pacsafe Warranty.
Do you need assistance?
Customer Service is here to help. You can email us at customercare@pacsafe.co.uk.
