Shipping
Delivery in the UK
Shipping
Orders are shipped as fast as possible from our warehouse in the UK. Most orders are processed and out the door in 1 to 2 days, but transit time can take up to 2 to 4 days depending on your location and choice of shipment. Therefore, in some cases please allow 6 days delivery time. All our orders are shipped using fast and reliable services, so your Pacsafe gear is in good hands. We cannot ship to PO boxes.
We do not ship on Saturdays or Sundays. All of our orders generally arrive within 48 hours of order placement other than orders on Saturdays Sundays and Bank Holidays which are mainly shipped on the following business day.
The following Shipping Charges apply:
UK customers
Shipping Options:
Standard Shipping: Allow 2-4 days for delivery £3.95
Express Shipping (Royal Mail Next Day):
Guaranteed delivery before 1pm the next day for £9.95. Orders must be placed before 12pm. (N.Ireland and remote areas can take longer). This is a signature on delivery service.
Saturday Delivery (Royal Mail Guaranteed before 1pm):
Ensure your weekend plans go smoothly with Saturday delivery for £12.95. Orders must be placed before 12pm on Friday. (N. Ireland and remote areas can take longer) This is a signature on delivery service.
Please note:
We strive to dispatch all orders received before 12pm on the same day. (Excludes Saturdays, Sundays, and Bank Holidays).
Christmas Courier Shipping:
Last shipment day before Christmas 19th December.
Last Royal Mail Next Day Guaranteed before Christmas 23 December.
Shipping resumes 27 December.
EU customers
Please visit our EU website.
USA customers
Please visit our US website.
Hong Kong customers
Please visit our HK website.
International Delivery outside EU, USA, Hong Kong:
Please visit our International website.
Damaged Shipments
We vetted our carriers to provide the best possible shipping and customer care; however, occasional issues do arise. If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to customercare@pacsafe.co.uk.
Customer Service
Do you need assistance?
Customer Service is here to help. You can email us at customercare@pacsafe.co.uk.
Pacsafe Warranty
We stand behind the quality and workmanship of all our products. As such, we offer a limited 5 year warranty on backpacks and bags, and a 2 year warranty on other items and accessories. If you have a manufacturing issue not related to standard wear and tear, you may qualify to receive a replacement through our Warranty program.
Find out more about the Pacsafe Warranty.
Currency
Pacsafe.co.uk prices are displayed in GBP. Orders will be transacted in GBP by your credit card company.