This website is operated by Pacsafe UK. Throughout the site, the terms “we”, “us” and “our” refer to Pacsafe UK. Pacsafe UK offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Your submission of personal information through the store is governed by our Privacy Policy. Click to view our Privacy Policy.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Pacsafe, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Pacsafe and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at customercare@pacsafe.co.uk.
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Pacsafe respects your privacy and is committed to protecting your personal data. This Privacy Policy will tell you how we look after your personal data when you visit our website and inform you of your privacy rights and how the law protects you.
The Pacsafe UK Privacy Policy includes the following elements:
Please use the Glossary at the end of the Privacy Policy to understand the meaning of some of the terms used in it.
Our Cookies Policy is set out at the end of the Privacy Policy.
If your account data is inaccurate, update or correct it using the link below.
You can use the links below to download all the data we store and use for a better experience in our store.
You can use the link below to request a report which will contain all personal information that we store for you. We will respond within 30 days.
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
You can request to limit or temporarily stop the processing of your personal data under certain circumstances. Please contact us at customercare@pacsafe.co.uk for assistance.
You have the right to object to certain types of data processing, including direct marketing or processing based on legitimate interests. Contact us to submit your objection at customercare@pacsafe.co.uk.
For questions regarding your personal data or privacy rights, contact our Data Protection Officer (DPO) at:
Email: customercare@pacsafe.co.uk
Address: South Cornelly Trading Estate, Unit 30, CF33 4RE Cornelly Wales, United Kingdom
If you believe we have not addressed your concerns, you have the right to lodge a complaint with your national data protection authority.
At Pacsafe, we are committed to ethical business practices and the protection of human rights across our global supply chain. We recognize our responsibility to ensure that our products are sourced and manufactured in a manner that respects the dignity and rights of all individuals involved.
In accordance with the California Transparency in Supply Chains Act of 2010 (SB 657), Pacsafe discloses the following efforts to eradicate slavery and human trafficking from our supply chain:
As part of our commitment to international human rights standards and environmental protection, Pacsafe aligns with the requirements of the German Supply Chain Due Diligence Act:
Outpac Designs Inc.
300 Lenora Street
PMB 1627
Seattle, WA
98121
Email: ussupport@pacsafe.com
Managing Director: Magnus William McGlashan
UBI Number: 602 363 557
Outpac Designs Limited
Unit 15A, 7-9 Hill Rd
Shek Tong Tsui
Hong Kong
Email: hksupport@pacsafe.com
Tel: (852) 3664 8300
Managing Director: Magnus William McGlashan
Business Registration Certificate No.: 21657844-000
Outpac Designs GmbH
Hauptstr. 48
77736 Zell am Harmersbach
Germany
Email: eusupport@pacsafe.com
Managing Directors: Magnus William McGlashan, Robert Wesley Schlipper, Thomas Ryll
Court of register and commercial register number: Freiburg i.B. HRB 710004
VAT ID: DE289935765
LUCID registration number: DE5512024519520
As part of the EU Regulation 2023/988 on general product safety (GPSR), the company indicated below is Pacsafe's authorized EU representative under the new GPSR.
Representative Name: Outpac Designs GmbH
Postal Address: Hauptstr. 48
77736 Zell am Harmersbach
Germany
Electronic Address: https://pacsafe.eu/pages/contact-us
Northern Star Distribution Ltd.
12 Rest Bay Close
Porthcawl
Wales
CF36 3UN
Email: customercare@pacsafe.co.uk
Tel: (44) 01656 710287
Directors: Bradley John Hockridge, Katie Hockridge
Company number: 10584441
UK VAT number: 266323601
As part of the EU Regulation 2023/988 on general product safety (GPSR), the company indicated below is Pacsafe's authorized UK representative under the new GPSR.
Representative Name: Outpac Designs GmbH
Postal Address: Hauptstr. 48
77736 Zell am Harmersbach
Germany
Electronic Address: https://pacsafe.eu/pages/contact-us
We want you to love everything you purchase from Pacsafe and we stand by every item we make. If you purchased a product directly from pacsafe.co.uk and aren’t satisfied for any reason, simply return it to us unused within 14 days as you received it and we’ll issue you a refund for the product.
Return shipping costs are the responsibility of the customer, unless the product was damaged/defective when you received it.
We cannot accept returns without the original packaging and without labels and tags attached.
* In the event of a return, all products purchased in a bundle must be returned together. The full amount will be credited to the original payment method.
If the item was bought from another retailer other than our Pacsafe website: Please contact them directly. All our retailers hold full responsibility to fulfill any warranty claims on Pacsafe products they have sold. Due to the contract Pacsafe have with all retailers, we are not able to make any decision on an item bought elsewhere. If the retailer has any questions, they have their own Key Account Manager they can contact in our Retail Customer Services team.
If the item was bought from Amazon: We ask you to kindly contact the retailer via your Amazon account.
Prep your return item(s) by printing and completing a Return Form. Include the order number and note the reason for return.
Please note: If you don't have the order number, please include your name, email address and a description of the product.
Post your return to:
United Kingdom:
Pacsafe UK
Unit 30
South Cornelly Trading Estate
Cornelly
South Wales
CF33 4RE
International orders:
We apologise but we are unable to process exchanges for orders outside of the UK. If you have received a defective or incorrect item, please contact customercare@pacsafe.co.uk.
Once your return is received and checked you’ll get an email notification informing you that we’ve processed your refund. Depending on your payment method the refund will be completed in 5-7 business days. Your refund will be credited back to the original payment method (Credit Card, PayPal, Apple Pay).
WE DO NOT OFFER ONLINE EXCHANGES. PLEASE RETURN THE GOODS AND PLACE A NEW ORDER.
Please note, the cost to ship back the original item is your responsibility.
Return the original order by following the instructions above.
We offer a limited 5 year warranty on backpacks and bags, and a 2 year warranty on other items and accessories. If you have a manufacturing issue not related to standard wear and tear, you may qualify to receive a replacement through our Warranty program. For warranty enquiries, please email us at customercare@pacsafe.co.uk.
Find out more about the Pacsafe Warranty.
Do you need assistance?
Customer Service is here to help. You can email us at customercare@pacsafe.co.uk.
Shipping
Orders are shipped as fast as possible from our warehouse in the UK. Most orders are processed and out the door in 1 to 2 days, but transit time can take up to 2 to 4 days depending on your location and choice of shipment. Therefore, in some cases please allow 6 days delivery time. All our orders are shipped using fast and reliable services, so your Pacsafe gear is in good hands. We cannot ship to PO boxes.
We do not ship on Saturdays or Sundays. All of our orders generally arrive within 48 hours of order placement other than orders on Saturdays Sundays and Bank Holidays which are mainly shipped on the following business day.
Shipping Options:
Standard Shipping: Allow 2-4 days for delivery £3.95
Express Shipping (Royal Mail Next Day):
Guaranteed delivery before 1pm the next day for £9.95. Orders must be placed before 12pm. (N.Ireland cand remote areas an take longer)
Saturday Delivery (Royal Mail Guaranteed before 1pm):
Ensure your weekend plans go smoothly with Saturday delivery for £12.95. Orders must be placed before 12pm on Friday. (N. Ireland and remote areas can take longer)
Please note:
We strive to dispatch all orders received before 12pm on the same day. (Excludes Saturdays, Sundays, and Bank Holidays).
Last shipment day before Christmas 19th December.
Last Royal Mail Next Day Guaranteed before Christmas 23 December.
Shipping resumes 27 December.
Please visit our EU website.
Please visit our US website.
Please visit our HK website.
Please visit our International website.
We vetted our carriers to provide the best possible shipping and customer care; however, occasional issues do arise. If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to customercare@pacsafe.co.uk.
Do you need assistance?
Customer Service is here to help. You can email us at customercare@pacsafe.co.uk.
We stand behind the quality and workmanship of all our products. As such, we offer a limited 5 year warranty on backpacks and bags, and a 2 year warranty on other items and accessories. If you have a manufacturing issue not related to standard wear and tear, you may qualify to receive a replacement through our Warranty program.
Find out more about the Pacsafe Warranty.
Pacsafe.co.uk prices are displayed in GBP. Orders will be transacted in GBP by your credit card company.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
