12 Days of Silence After a Promised Resolution (Ticket #288xxx37)
I am writing this to warn customers of the total failure in coordination between Pacsafe’s regional offices. On December 12, after my tickets were "accidentally closed" by their system, Pacsafe APAC promised me that the European Customer Service Team would provide a detailed update "today" regarding my returned parcel.
It is now December 24, and I have heard absolutely nothing.
Timeline of Negligence:
Nov 21: Pacsafe confirmed my replacement parcel (UPS #1Z5A1R506850xxxx57) was returned to their warehouse. I provided my corrected address immediately.
Dec 2: I received a customer satisfaction survey for an unresolved issue, proving their internal systems are broken.
Dec 12: APAC team apologised and promised a 24-hour response from the Europe team.
Dec 24: 12 days have passed since that promise. No update, no bag, and no refund.
Holding a customer’s property for over a month (since the bag returned to your warehouse) without communication is predatory business behavior.






































































































































